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Privacy policy

Last updated January 19, 2017

Data protection regulations

KNAPP AG (hereinafter referred to as “KNAPP”) attaches great importance to the protection of your private sphere and your personal data. We therefore always conduct our internet activities according to the applicable data protection laws and according to this privacy policy.

Personal data

We do not collect any personal data on our website without your explicit and voluntary consent, provided that you did not share such data with us on your own accord. Only you determine whether you want to provide us with your personal data in order for us to contact you, to process your request, or to grant you access to special information or offers. By logging into the KNAPP web portal, you agree to the use and processing of any personal data you share (in particular name, delivery address, email address and telephone number) required for proper performance of the contract. If you provide us with personal data, it will be handled in strict confidence and will not be passed on to third parties without your explicit consent. All information we receive from you when you use our internet services is exclusively used to process customer information and for communication regarding orders, products and services.


As soon as you contact us, we receive and store certain information. Among other things, we use cookies. Cookies are pieces of information that are automatically stored on your computer in accordance with strict rules and with content that you can check. We use cookies solely to make our website more user-friendly for you, for example, to enable you to access the site without entering your password or your preferences every time.

Tracking and User ID

This website uses PIWIK, a web analytics service. KNAPP uses cookies, text files that are stored on your computer and which allow your use of our website to be analysed. The information about your use of this website (including your IP address) generated by the cookie is stored on a KNAPP server. The information is not transferred or disclosed further. KNAPP will use this information to evaluate your use of the website and to provide further services related to the use of the website and the Internet. You can prevent the installation of cookies by adjusting the settings of your browser software accordingly, or by clicking on "Disagree" in the reference banner; however, we would point out that in this case you may not be able to make use of the full scope of all the website’s features. By using this website you agree to the processing of the data collected about you by KNAPP in the manner described above and for the purpose set out above.

We use PIWIK including the functions of Cross Device Tracking (User ID). Cross Device Tracking enables us to analyse the activities on our websites across different devices (e.g. access from a laptop and then later using a tablet). This is made possible by assigning a user ID to each user. This occurs when you register for a customer account or when you log into your customer account. In no case, however, will any personal data be shared with a third party. Even though additional features are added with Cross Device Tracking, this does not mean that they limit measures for data protection such as IP masking or browser add-ons.

Data security

We take careful precautions to protect your data from loss, manipulation and unauthorized access. The precautions are in accordance with the current state of technology and legal requirements.

Links to other websites

The website contains links to external websites. As we are unable to influence these websites, we cannot take any responsibility for their content and data protection policies.

Server log files

The provider of the KNAPP website automatically collects and saves information in server log files, which your browser automatically transmits to us. They are as follows:

  • Browser type / browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server query

This data cannot be attributed to specific persons. This data will not be combined with other sources of data. We reserve the right to check this data at a later time, if we learn of specific evidence of unlawful use.

Contact by email

If you send us inquiries by email through our website, your data, including the contact data you provide, will be stored by us for the purpose of processing the inquiry and for any follow-up questions. We do not pass on this data without your consent.

Information, deletion, revocation

Wherever we collect data for a specific purpose on the homepage, you will be given the opportunity to exclude your data, either by clicking a box or by adjusting your browser settings accordingly.

You are always entitled to free information about your stored personal data, its origin and recipient, the purpose of the data processing as well as the right to correct or delete this data. For further information on the topic of personal data, please contact us at any time at datenschutz@knapp.com..